Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in Aurena Jewelry pieces?
We specialize in high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfortable daily wear.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, we recommend removing it before swimming, showering, or applying lotions. Clean your pieces gently with a soft microfiber cloth and store them in the provided airtight pouch.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Aurena Jewelry purchase includes a 12-month warranty that covers any manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Can I track my order once it has been placed?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.