Returns & Exchanges

At Aurena Jewelry, we want you to be completely enchanted by your new pieces. If you are not satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place your jewelry in its original velvet pouch and box to prevent damage during transit, ensuring all certificates of authenticity are included.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.